Pre-sales Services:
Collecting product information and requirements.
Providing solutions and offers within 12 hours.
Case studies and videos to help understanding.
Reminder: Please provide product details (Name, Dim, Weight), package details, capacity, and accuracy requirements.
In-sales Service:
Machine drawings for approval before production.
Production tracking for on-time delivery.
Machine inspection video for approval before shipping.
Shipping coordination and status updates (ETD & ETA).
After-sales Service:
Manuals and videos for installation, adjustment, and maintenance.
Response within 4 hours for machine failure; solutions within 24 hours.
English-speaking engineers for effective communication.
Onsite technical support available if needed.
Main spare parts stock available; 5-7 days delivery by courier.
❓ Frequently Asked Questions
Q1: What is the weighing range of this machine?
A1: This weighing system is designed to handle products ranging from 5g to 1000g with high precision.
Q2: How accurate is the sorting process?
A2: The sorting accuracy ranges from ±0.2g to ±1g, depending on the product characteristics and speed.
Q3: Is the conveyor belt speed adjustable?
A3: Yes, we offer a fixed speed of 25m/min or an adjustable speed range of 15-30m/min based on your requirements.
Q4: What material is used for the machine construction?
A4: The entire machine surface is made of polished 304 stainless steel, making it ideal for food industry hygiene standards.
Q5: Does the system support languages other than English?
A5: Standard languages include Chinese and English, but more languages can be customized to suit your local operators.
Q6: What happens if I need spare parts?
A6: We maintain a stock of main spare parts in our warehouse, which can be delivered via courier within 5-7 days.