Frequently Asked Questions
Q1: Can I customize the appearance and functions of the vending machines?
A1: Absolutely! We offer a wide range of customization options, including dynamic advertising, exterior stickers, LED lights, as well as integration of specific payment methods such as Scan code, swipe card and banknotes. Share your requirements, and our team will assist you.
Q2: How long is the delivery time?
A2: Bulk orders may take 20 - 30 days, depending on the order size and customization complexity. We’ll keep you updated on the production progress and arrange shipping via sea, air, or express according to your preference.
Q3: What kind of after-sales service do you offer?
A3: We provide 12-month free warranty, 24/7 online technical support, and remote diagnostic services. For on-site repairs, our team can be dispatched to the main area within the agreed time. Regular software updates and maintenance guidance are also included.
Q4: How does the inventory management system work?
A4: Our vending machines are equipped with IoT technology, enabling real-time inventory monitoring. You can check stock levels, sales data, and machine status remotely through our dedicated website.
Q5: What certifications do your vending machines have?
A5: Our products comply with international standards and hold certifications such as CE, RoHS, and ISO. These ensure safety, environmental friendliness, and electromagnetic compatibility, allowing seamless operation in various global markets.
Q6: Can I get training on operating and maintaining the vending machines?
A6: Yes, we offer comprehensive training programs for free. Whether it’s basic operation, software management, or routine maintenance, our professional team will provide detailed guidance through online tutorials, video conferences, or on-site training.
JSG Machinery
