Q
Are you a factory or a trading company?
We are a factory manufacturing packaging machines and we provide perfect OEM and after-sales service.
Q
How long is the warranty period?
We provide 12 months warranty for the main parts of the machine and lifelong service for all the machineries.
Q
How can we locate and verify you as a manufacturer?
You can search online platforms, Google, or YouTube to identify direct manufacturers rather than traders. You are welcome to submit an inquiry detailing your basic requirements, and our team will get in touch with you promptly.
Q
Are customers welcome to visit the factory?
Yes, if you are interested in our products, you are welcome to visit our factory site. Visiting the supplier helps verify manufacturing capabilities. With our own production facilities and dedicated R&D team, we can deploy engineers to ensure your onsite support.
Q
How do you guarantee safe transactions and on-time delivery?
Through letter of guarantee services, on-time delivery and equipment quality can be assured. Using a letter of credit allows you to lock the delivery schedule securely. Additionally, factory visits can confirm the validity of our banking details.
Q
What steps are taken to ensure the quality of the machinery?
To ensure accuracy, each part is processed using dedicated equipment and strictly inspected prior to assembly. Assembly is carried out by highly experienced technicians. Once completed, we connect all units and run the complete production line for a minimum of 12 hours to guarantee stability before shipment.
Q
What does the after-sales service involve?
Upon finishing production, we test the line, record operation videos and photos, and send them to you. The equipment is packed in standard export packaging for shipping. Depending on your request, we can arrange for engineers to handle installation and training, and form a dedicated team to coordinate your project.