Sending the machine drawings for customer’s approval before mass production.
Following up each production process to make sure on-time delivery.
Sending the machine inspection video for customer’s approval before delivery.
Working with the forwarder for the shipping and keeping the customer updated on ETD & ETA.
After-sales service:
Manuals / Videos of machine installation, adjusting, setting, and maintenance are available for our customers.
Online after-sales service: We will give a response in 4 hours in case of machine failure. Solutions will be offered in 24 hours via communication apps. What’s more, our engineer team speaks English for effective communication.
Onsite after-sales service: If there is a need, we can arrange our engineer to your place for technical support.
Main spares replacement: We store main spare parts at our warehouse. If you need to change accessories, you can receive them easily in around 5-7 days by courier.
Frequently Asked Questions
What information should I provide to get a precise quote?
Please provide product details (name, min/max dimensions, and weight), package details (packaging material, shape, and dimensions), capacity, inspection accuracy requirement, and any other special requirements.
How do you ensure the quality of the machinery before shipping?
We send machine drawings for your approval before mass production starts. During production, we follow up on each stage, and we will send a detailed machine inspection video for your approval before delivery.
What online after-sales support do you provide?
We offer a response within 4 hours in case of machine failure, and solutions will be provided within 24 hours via popular messaging platforms. Additionally, our engineer team speaks English for smooth, barrier-free communication.
Can I get onsite technical assistance?
Yes, if required, we can arrange for our professional engineers to visit your facility to assist with machine installation, adjustment, and technical support.
How fast can I receive replacement spare parts?
We maintain a stock of main spare parts in our warehouse. If a replacement is needed, we can dispatch it quickly, and you will typically receive it within 5-7 days via express courier.