Q1: Can your machines meet our specific processing needs?
A1: Yes. We customize proposals based on your exact requirements. Each machine is individually configured to ensure your operational specifications are met.
Q2: Are you a factory or a trading company?
A2: We are an original manufacturer with a dedicated team of technical experts, each possessing over a decade of industry expertise in the design of packaging systems.
Q3: What are the terms of the warranty and after-sales support?
A3: We provide a 1-year product warranty alongside 1-year of functional spare parts. Additionally, we offer online technical support and problem resolution, and accept custom OEM configurations.
Q4: How do you verify machine quality after order placement?
A4: Prior to shipment, we provide photos and videos of the working equipment. Alternatively, you may perform inspections in person or request an independent third-party agency to inspect the machinery on your behalf.
Q5: How can we guarantee secure delivery after completing payment?
A5: We are a registered entity possessing valid business registration licenses, industry certifications, and established shipping compliance records.
Q6: Do you support customized product configurations?
A6: Yes, specialized adjustments—including custom zip seals, spout systems, distinct bag geometries, and localized voltage configurations—can be engineered to match your plant's setup.
JSG Machinery
